Information > Frequently asked questions
We want to make this site as easy-to-use as possible so we’ve included some Frequently Asked Questions below. Hopefully, they cover everything you want to know. However, if we’ve missed something out then please do ask us – we’re a friendly bunch and eager to help you!
Please email us on info@moodpics.com
What sizes are available ?
Our images are available in different sizes depending on whether you choose a single panel, vertically split or horizontally split image. Choose the image you want to view and then click on the button(s) to choose your preferred format. You can then see exactly how the image will look and the different sizes available. The split format sizes indicated are the overall size including the space(s) in between.
If you have a special size or format in mind that you cannot see on the website then please contact us – we will happily put together an estimate for you.
What is Giclée printing?
Giclée (pronounced 'jhee-clay') is a French word meaning 'a spraying of ink'. Introduced in 1985, this printing system offers digitally produced art pieces of the very highest quality, and they have gained wide acceptance from artists and galleries worldwide. Giclée prints are substantially superior to the lower quality, mass-produced lithographic prints available.
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Giclée prints are produced using pigments rather than dyes, which results in brilliant colours that will last, rather than fade over time. The Giclée print process also uses at least six colours rather than four as used in traditional printing. This means that they produce subtle graduation in colour and tone, capturing every nuance of the original. Giclée prints look fantastic on a wide variety of papers including watercolour, canvas or fine art papers.
How much does it cost?
Under each mini image we’ve included a price range so you can see at a glance if it falls within your budget. When you click on your preferred format to see the different sizes available, we’ve also included the prices, the media types available and delivery information.
Can I send my own images or artwork?
Sorry but we don’t accept artwork or images supplied by customers.
What is ‘Showcase’ Or ‘Limited edition’ art?
Showcase category art is created exclusively by our ‘Showcase’ artists or photographers and the pieces are only available on our web site for a certain length of time. We offer these as either Original or Limited Edition prints; as indicated. Each Limited Edition piece is accompanied by a certificate of authenticity giving its unique number and length of the edition (e.g. 5 of 15 etc). The certificate of authenticity will also be signed and dated by both the artist/professional and by us. 'Original art' is produced by our showcase artists in their own chosen medium and size format and sold through our site.
If you are an artist and/or creative photographer and would like details of how to sell your art through our portal contact us for more information.
Do you supply frames?
Watercolour and Fine Art prints are supplied in a plain white mount for protection and shipping purposes. We do not supply artwork in frames – this means you can change to your heart’s content as your décor and fashions change.
How much is delivery?
In most cases, we provide delivery within the UK completely free of charge. If you require urgent delivery or need to meet a special deadline then please tell us. We can then let you know if delivery will cost extra.
Once your product is ready, we will let you know the delivery date before we send it to you.
When you place your order please give us an address where someone can accept delivery during working hours – this may be where you work or the address of a family friend. If there is no-one to accept delivery and the goods are returned to us then we may need to charge extra when we try to deliver again.
Please do check the parcel carefully before signing for it. If it has been damaged in transit then you need to tell the delivery company and write this on the paperwork.
Do you deliver overseas?
Yes we do. Please contact us before you place your order and we will let you know how much this will cost.
Do your prices include VAT?
Yes, all our prices include VAT. If you are ordering from outside the EU then our prices may be subject to local taxes, duties and/or customs charges.
How long will my order take?
We create each piece of artwork specifically to order so please allow 28 days for delivery. If you have an urgent deadline then please contact us at info@moodpics.com
What if I’m not happy with my purchase?
We hope you will be delighted with your Moodpics purchase. We do our absolute best to ensure your artwork is as representative of the colours chosen as possible. Please be aware that screen tones may differ from computer monitor to computer monitor but we cannot be responsible for variations in colour caused by this. Because each piece is made to order, we cannot offer refunds on unwanted items.
However, if the delivered product is not what you ordered or has been damaged in transit then please let us know. Please telephone us on %2B44 (0)161 351 9721 first, but note; any return to us must be in the original packaging.
How do I care for my Moodpics art?
Like most printed artwork, you need to be careful not to expose it to moisture or direct sunlight. Apart from that, treat it with kindness and enjoy!